Free shipping on orders above Rs. 499

Free shipping on orders of Rs.499 & above. Call us at 080-32423242.
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ACCOUNT RELATED

 

WHY SHOULD I CREATE A ACCOUNT?

By creating an account and saving your information, you will be able to:

  • Check out faster
  • Review past order details
  • Reorder products conveniently
  • Track your order status and
  • Be informed about new arrivals and promotions


To create an account you must have a valid email address and a phone number. 


DO I NEED AN ACCOUNT TO SHOP AT THEMEDICALS.CO.in?

It is not mandatory for you to have an account to shop. However, without an account you will have to enter your contact information and address details every time you purchase an item. For shopping without an account, add the items to the shopping bag and click on GUEST CHECKOUT in the check out page and enter the details as required.



I AM A NEW USER, HOW DO I CREATE AN ACCOUNT?

Click on Log In at the top of any page on the website. Then click on New Customer. Enter your Personal Information, email address and password.  Renter your password to create an account. Your email ID will be used as your default username for your accounts. While choosing a password, please remember that

  • Passwords are case sensitive
  • Passwords must be of 6 or more characters.
  • Adding numbers and special characters to your password will make them hard to hack

 

 Please ensure that you provide a valid and accurate phone number in case you need to be contacted for order confirmation or any other order or account related information.

When saving your address, make sure you enter your complete postal address since incomplete or incorrect information may slow order processing.

HOW DO I UPDATE MY ACCOUNT?

 It is easy to update your account and view your orders any time through 'My Account'. My Account' allows you complete control over your transactions.  Manage/edit your personal data like address, phone numbers, email ids, change your password, track the status of your orders, place re-orders, find details about your reward points and your wishlist. 


It is important to keep your account information accurate and up to date, since our customer service will be unable to help you if you are not able to verify the information provided by you in your account.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

 If you forget your password, we can email you a new, secure password. Click on Log In at the top of the page on the website, and click on 'Forgot Password' and enter your registered email ID and submit. We will send you a mail on your registered email ID with instructions on creating a new password.

 

ORDERING AND PAYMENTS

HOW DO I PLACE AN ORDER?

 Placing an order for any product with us is quick and simple. As you browse through our website, select the item you would like to purchase, click on quick view or the product and add product to your shopping bag.


Checkout: When you're done shopping, click "Checkout" to place your order. All of the items in your shopping bag appear in your order summary during checkout. As part of the checkout process, you will be asked to provide:

  • Your billing and shipping address and
  • Your preferred payment method


You can verify your order details before confirming your order. For online payments, you will be redirected to a third party payment gateway, where you provide your payment details. Once the order process is complete, you can print your order summary with your order ID. You will receive emails at your registered ID confirming the order and the shipment.

HOW CAN I PAY FOR MY ORDER?

 We offer multiple methods to make payments for your order. You can pay Online using a Credit or a Debit Card, Net Banking, or Store Credit or Offline using Cash on Delivery (COD).


For Credit/Debit card and net banking payments, you would be routed to our trusted payment gateway provider where you would have to enter your account number and/or your CVV number and 3D Secure PIN. All Credit/Debit card details remain confidential and private. The Medicals and our trusted payment gateways use SSL encryption technology to protect your card information.

I WISH TO PAY COD (CASH ON DELIVERY). WHAT ARE THE RULES?

 Currently We are operating in Bangalore only..

 For all COD orders, our customer service will call you to confirm the order prior to shipment. The minimum order amount for COD is Rs.499. However Shipping charges of  Rs. 50 is applicable if the order amount is less than Rs. 499 .



PRODUCT RELATED

 THE PRODUCT I WISH TO BUY IS OUT OF STOCK? WHEN CAN I BUY?

 If a product is out of stock, you can notify us of your intention to purchase by clicking on the 'Notify Me' button. We will send information to the email address you entered immediately upon receipt of stock.

 

I RECEIVED THE WRONG PRODUCT? WHAT SHOULD I DO?

 We thoroughly check all dispatches before shipping to ensure they match your order exactly. If however, in the rare case that you have received an item in error, we apologize for the inconvenience. Please return the item to us and we will arrange for the appropriate replacement free of charge. For further instructions and information on returns and cancellations, check out or returns policy.


I RECEIVED A DAMAGED PRODUCT? WHAT SHOULD I DO?

For instructions on how to deal with a damaged product, please check our Returns Policy


ARE THERE ANY ADDITIONAL HIDDEN COSTS ON A PRODUCT?

 Absolutely not. There are no extra taxes or hidden costs. The price mentioned on the website on the order confirmation page is what you have to pay and is the final price. Our prices are ALL inclusive. All taxes are included with the list prices


WHAT ABOUT WARRANTY AND BENEFIT CLAIMS OF THE PRODUCTS?

 We are a retailer and not the manufacturer of the products sold on our website. We guarantee you genuine products by sourcing all items from authorized distributors and resellers of the products, but cannot undertake the responsibility for the claims of warranty and benefits made by the manufacturer. 


SHIPPING AND DELIVERY

 

 WHAT I THE MINIMUM ORDER FOR HOME DELIVERY?

 We Deliver the orders in 2-3 days. The minimum order amount for Delivery is Rs.499. However Shipping charges of Rs. 50 is applicable if the order amount is less than Rs. 499 .


WHEN WILL THE ITEM BE DELIVERED?

Order confirmation happens for online payments once payment authorization and verification is obtained. For COD, order is confirmed once our customer service representative verifies your order and shipping address. For other Offline payments, order confirmation happens once the payment is cleared.


For all in stock items, the delivery happens within 2 days.


You will receive a message once the order is confirmed and when the items are shipped with an update on the approximate delivery time.

HOW CAN I TRACK THE STATUS OF MY ORDER?

 Click on the My Order in the website. Information regarding the current order status will be displayed here.


To check the status of all your previous orders or to browse your order history, you need to be a registered member of TheMedicals.co.in If you do not have an account already, create one now.

CANCELLATIONS AND RETURNS

 HOW DO I CANCEL AN ORDER OR RETURN AN ITEM I PURCHASED?

 For detailed information on cancellations and returns, please see our Returns & Cancellations Policy.